+61 2 4322 1206Malta MGA/B2C/676/2012
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Reaching support

From Question to Answer: Contacting Felixspin Casino

Chat, e-mail or phone reach a person who answers around the clock, every day of the year.

Start the chat Licensed by the Malta Gaming Authority — MGA/B2C/676/2012
Paid out this week
139,747 A$
4,285 Players active now
Felixspin Casino Ltd. (C-87039, Malta) holds licence MGA/B2C/676/2012 from the Malta Gaming Authority, one of the most rigorous regulatory frameworks in online gaming.
With a monthly payout volume of A$221M and a weekly figure of A$38M, withdrawals averaging 23 minutes are the operational standard here, not a marketing promise.
Every session and transaction is protected by 256-bit TLS encryption, with independent audits conducted by SIQ and BMM Testlabs and disputes handled through eCOGRA.
Felixspin Casino channels

Felixspin Casino Gives You Three Lines to a Human

Live chat
Live chat suits quick questions you want settled in minutes, and a person replies in about three minutes. It runs at every hour of the day, including public holidays.
Open the chat
You need it in writing
E-mail fits documents, screenshots and anything needing a written trail. Write to [email protected] and expect a reply within about twelve hours.
Write now
You need a voice on it
Phone works best for urgent account worries or a card you cannot explain. Call +61 2 4322 1206 AEST and a person picks up in about one minute.
Call support
Six facts for Australian players

Felixspin Casino Support for Australian Players

The worry that support keeps Maltese hours is removed here: the line runs on AEST.

How to reach
Australian phone: +61 2 4322 1206; Support time zone: AEST; Languages spoken: English, German, Finnish, Norwegian; Support e-mail: [email protected]
Who supervises
Regulator and licence: Malta Gaming Authority, MGA/B2C/676/2012
Get help
Gambling help: Gambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register
Four steps to escalate

Felixspin Casino complaint path

Recorded first, reviewed next
Start by writing to [email protected] and set out what went wrong, with dates and any reference numbers, so the team can trace your case from the first line.
Read the first answer fully
Allow the usual reply window; support answers e-mail within twelve hours and will tell you if the matter needs longer or belongs with another team.
Ask for a senior handler
If the response still leaves you short, ask support to pass the case to a senior handler and keep every message so the fuller picture is on record.
Regulator as the last resort
Only after the casino has answered should you take it to the Malta Gaming Authority, the regulator named here, with your complaint history attached.
Six mailboxes

Which Address Should You Write To?

Our mailboxes split by task, so your message lands with the team that handles it.

Account
General support: [email protected]; Document verification (KYC): [email protected]
Money
Deposits and withdrawals: [email protected]
Other topics
Complaints: [email protected]; Personal data and privacy: [email protected]; Business and partnerships: [email protected]
Felixspin Casino hours

Know when an answer lands

What to expect for hours, replies and the clock all times follow.

Live chat
Chat hours: around the clock; Chat first reply: 3 minutes; Time zone: AEST
E-mail
E-mail address: [email protected]; E-mail reply: 12 hours
Phone
Phone number: +61 2 4322 1206; Phone wait: 1 minute
Six quick replies

Where Players Get Stuck Most

The moment you want a plain answer without queueing for chat, these cover the usual snags.

trustWhat if I forgot which email address I registered with?+
Your registered email address is what identifies the account, so the password never comes into it. Have the full name on the account and the payment method you last used ready, and we can find you without any further detail.
trustWhere do I go for help at two in the morning?+
Chat and the phone line run around the clock, so a Sunday night question reaches a person just as a Wednesday morning one does. Times we quote are AEST, the clock our Australian players already keep.
trustWhy is my payout held while documents are checked?+
Documents that reach us in full take up to fifty-two hours to clear, which is the check that lets money move. Anything blurred, cropped or out of date restarts that stretch, so send all three items in one go.
trustWhere does it go when the reply misses the mark?+
Ask the same thread to be escalated to a supervisor, and say plainly what answer you expected. Complaints go to [email protected], then, if the outcome still misses, to the Malta Gaming Authority.
trustDo I need to justify asking for my data?+
Write to [email protected] and ask; no reason has to be given for a copy of what we hold on you. Deletion follows once any open balance and legal record-keeping duties are dealt with.
trustWhy would I close my account instead of pausing it?+
Closing is final and is handled by a written request, while a cooling-off period or self-exclusion keeps the door open. Tell us which you want in the message, because the two are not reversible in the same way.

Ready details, shorter wait

Have these close by so the first exchange moves your case forward.

  • Your registered email address
  • Dates and amounts involved
  • Any reference or transaction number
  • A clear description of the issue
  • Screenshots of the problem if you have them

Who is behind this casino?

Company. Legal name: Felixspin Casino Ltd.; Company number: C-87039 (Malta); Address: Tower Road, Msida

License. Regulator: Malta Gaming Authority; License number: MGA/B2C/676/2012

Written contact. Support email: [email protected]

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