Get cleared before payout day

Unverified today, cleared tomorrow: Felixspin Casino checks explained

Licensing rules mean your identity is confirmed once, usually inside 52 hours, so payouts later run without a second look.

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Felixspin Casino Ltd. (C-87039, Malta) holds licence MGA/B2C/676/2012 from the Malta Gaming Authority, one of the most rigorous regulatory frameworks in online gaming.

Nothing left to guess

The verification picture in six rows

Most players worry the process is open-ended, so here is who runs it and how long it takes.

Who checks

Felixspin Casino Ltd.

Under which licence

Malta Gaming Authority, MGA/B2C/676/2012

How long

52 hours

When it is mandatory

Before the first withdrawal

Questions go to

[email protected]

Minimum age checked

18+

You are in the account area

How do I get through the check first time?

Your first visit to the profile

Log in and open the verification section of your profile, where three upload slots wait. Check the labels on each slot before you touch anything, since they tell you which paper belongs where.

Sunlight beats a desk lamp

Photograph your identity document flat, in daylight, with all four corners inside the frame. Glare and cropped edges are the usual reasons a shot comes back.

Sharp now, later or never

Snap the payment confirmation showing your name and the method you used, with the figures readable. Anything blurred or folded gets returned, and a retake costs you another wait.

While the review runs

Once all three files are in, the review runs and you can keep playing while it does. Watch your inbox for a note from the team if one image needs replacing.

You are at the upload slot

Three basics, one extra if we ask

The worry here is sending something wrong, so each row states what the copy has to show.

Proof of identity

Confirms: Your name, face and date of birth; Copy shows: All four corners, photo and dates clear

Proof of address

Confirms: Where you actually live; Copy shows: Your name, full address, recent date

Payment method confirmation

Confirms: That the method is yours; Copy shows: Your name, method name, readable figures

Proof of identity

Confirms: The person holding the document; Copy shows: Full face, no hat or filter

Moments that bring the check your way

Before the first payout leaves. By the time you request your first payout, the license requires identity confirmed before the money leaves, so identity, address and payment proof are requested together.

A new method, a fresh proof. Adding a card or wallet changes the route your money takes, so proof that the account is yours is requested again before the new method handles a payout.

A bigger ceiling, one more look. A higher deposit ceiling moves more of your own money through the account, so the reviewer asks for a fresh identity and address check before the new limit applies.

Show where your money came from

Under licence MGA/B2C/676/2012, the Malta Gaming Authority requires an operator to know where the money placed at the tables came from, so the request is a rule we must follow rather than a suspicion about you. By the time it arrives, thousands of players have answered the same question.

Any one of these can settle the question; the reviewer names the one needed.

Recent bank statements
Payslips or employer letter
Sale contract or inheritance papers
Investment or dividend statements
Proof of savings held

Why would my ID be sent back?

Last year's card. An expiry date already passed leaves the reviewer with nothing to check, because the licence requires identity proof that is valid on the day it is seen. Upload a current ID or passport instead Check the expiry date before sending

Photograph it flat and whole. Glare, a thumb over the corner or a cropped edge hides the fields the reviewer must read, and an unreadable scan cannot be accepted. Retake it flat in daylight, whole document in frame Keep all four corners visible

Match the name you registered. A nickname on the form, a maiden name on the card or an address you have just left breaks the match between you and the document. Send a document showing the same full name Add a current address proof within days

Fewer delays

Short answers on identity checks

Six quick answers that settle what the check asks of you and when.

When will Felixspin Casino ask me for my documents?+

By the latest, the check comes before your first withdrawal leaves the account. The casino may also request it sooner, either when you register or when you make your first deposit, so keep the three papers within reach from the start.

What happens when the reviewer turns down one of my papers?+

A refusal is usually about the image, not about you: a glare, a cropped edge, an expired date. Read the note attached to the rejected slot, then send that paper again in better light, and the review picks up where it stopped.

Is my passport or bill safe once I send it in?+

Files travel over 256-bit TLS encryption and are read only by the team that runs the check. Access stays limited to that review, and you can reach the privacy desk at [email protected] with any question about how your papers are held.

Can I send my papers through my phone instead of a scanner?+

Yes. The upload slots accept files straight from your phone camera roll, and a flat, well-lit photo taken on a handset passes as readily as a scan. Lay the paper on a plain surface, fill the frame, and avoid flash.

Why does the casino want to know where my money comes from?+

The source of funds question is a routine duty that comes with the Malta Gaming Authority licence, aimed at keeping dirty money out of the system. On a typical account it is answered once, with a payslip or a bank statement, and it is never a suggestion of wrongdoing.

Which regulator licenses Felixspin Casino and under what number?+

The operator, Felixspin Casino Ltd., holds licence MGA/B2C/676/2012 from the Malta Gaming Authority. That licence is the reason the identity check exists at all, and it is also what stands behind the payout terms you agreed to at sign-up.